Swiggy is an online food delivery platform operated in major cities of India. Swiggy partnered with Restaurants and deliver food orders to their customers. There is no minimum order value for ordering food through Swiggy. To use this service, you needs to have an active mobile number.
While entering to the Swiggy website, the Customer is asked to give their current location details for showing the nearby restaurants. After giving the address or pincode, the customer can select the available restaurant and order food for delivery. It is also possible to order food to another location by giving the delivery address. The user can also turn on their GPS in order to locate their current location automatically.
When we order a food item, the Swiggy will send the order details to the Restaurant. There will be also a request send to the delivery executive to collect the order. You can mention your Special request to restaurant while preparing the food. This special request will not add any extra charge on your order.
The Restaurant food preparation to order delivery can be tracked by the customer. The delivery agent will have the delivery location and customer’s phone number in order to deliver the food item. The delivery charges and Restaurant packing charge will be added on your order. These charges will be varied based on your city, delivery distance and the restaurant.
Swiggy unites the Customer, Restaurant and the Delivery executive in a unique umbrella. One of the drawback of Swiggy is that it does not allow ordering food from different restaurants in a Single order. That is, we need to place different order from each restaurant.
Apply Coupon and Place Order on Swiggy
- Open Swiggy App or website.
- Login to your account.
- Enter your Pincode and Address.
- Choose a restaurant and select the food item.
- Add the items to the cart.
- Click on place your order.
- Click on Apply Coupon option.
- Enter the coupon code and click Apply.
- Confirm the delivery address.
- Add the Payment method and continue to Payment.
- You order will now placed.
When your order is confirmed, you will receive an order confirmation by sms and through mail. After the food delivery, the customer can share their feedback on Restaurant and the Delivery executive. You can report your problems regarding quantity, quality or suggestions through the feedback form. Swiggy offers payment methods like wallets, credit card, debit card, UPI, Food cards, Net banking and cash on delivery.
If you ordered an item and you need to edit the order, you can contact swiggy by calling them or by using their chat service. The order can be canceled only if the restaurant does not started the food preparation. When you need to cancel the item, you need to call their customer care directly. There will be no cancellation fee if the restaurant accepts the free cancellation. Otherwise the cancellation amount will be charged. If you have given cash on delivery as payment method, the cancellation charge will be added on your next order.
Swiggy Pop is a service introduced for delivering meals within a short time of 35 minutes or earlier. The main feature of this service is that the food can be ordered without the delivery charges and other additional cost charged by restaurants. The meals in POP is single served meal and the food orders will be taken from the customer’s nearby restaurants.
This service is available on selected restaurants and the meal range must be within Rs.99 to Rs.200. The Pop meal items can be ordered from Swiggy POP menu. The POP food menu will be changed daily on the basis of best selling, trending and top reviews. This service is currently available only in selected areas.
Swiggy Super for Unlimited Free Delivery
Another feature of Swiggy is Swiggy Super which is an premium membership program for Swiggy users. This is a paid service that provides free delivery and avoids other charges on food ordering. The free delivery option is valid for food orders of above Rs.99/-. There will be also extra discounts and coupons in selected restaurants for Swiggy Super users. If you are a frequent swiggy user or ordering at least 4 orders a month, this program is ideal for saving extra money.
Along with the offers and discounts, Swiggy may give surprise delight for Super customers on food ordering. Currently they have introduced two Super plans. For 1 month plan, discounted rate is Rs.49/- and for 3 months, it is Rs.129/-.
If you have TimesPrime membership, you can avail this Swiggy super plan by just paying 1 Rupee. On weekend days, the Super member can avail Super Saver Weekend offers which will gave 25% cashback when you place your order using ICICI Internet Banking. You need to apply Promo Code “25ICICI” in order to receive the cashback.